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How we do it

We seek to deliver successful IT & Digital outcomes by the applied use of the following:

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Programme & Project Management:

  • Responsible for: Objectives & Outcomes; Sponsor & Stakeholder Relationship Management; Scope; Planning; Resources; Fiscal control & budgets; Risk management; Change management; Project Controls; Communications.

  • Adhering to AGILE, Waterfall and WAGILE project management approaches such as Prince 2 and AGILE (Kanban/Scrum/SAFe):

    • Example 1: AGILE (generic) – “Plan, Design, Launch”:

      • "Plan" what needs to be done.

      • "Design" carry out Review, Deploy, Test, Develop etc.

      • "Launch" the new function, feature, solution etc.

    • Example 2: Waterfall - “Pre-Initiation; Initiation; Design; Develop, Delivery, Continual Service Improvement (CSI).”

      • "Pre-Initiation" develop and sign-off the Business Case.​

      • "Initiation" develop and sign-off the Project Initiation Document (PID).

      • "Design" the function, feature, solution etc (reflecting signed-off requirements).

      • "Develop"" the function, feature, solution etc (including the test plan and test script).

      • "Deliver" the function, feature, solution etc.(rollout "big-bang" vs "incremental").

      • "CSI" regular review of outcomes and make incremental improvements to improve Customer Experience (CX) / User Experience (UX).

    • Example 3: WAGILE - “Discover, Decide, Deliver”:

      • "Discover" via “deep dives” the “Pain Points”, “Needs” and “Requirements” and then draft “Recommendations”.

      • "Decide" against “recommendations” what outcomes to deliver.

      • "Deliver" what has been agreed required via the right approach (Waterfall/AGILE)

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Engagement & Delivery:

  • “Boardroom to Basement” style of engagement.

  • “Strategic & Tactical” (hands-on) approach to delivery.

  • "Multiple hats" in a single engagement: Head of; Programme Manager; Project Manager; Lead; Product Owner; Process Owner; Subject Matter Expert (SME); Business Analysis (BA); Consultant.

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Subjects & Disciplines:

  • Knowledge Management (KM).

  • Content Management.

  • Document Management.

  • Matter Management.

  • Information Management.

  • Record Management.

  • File Management.

  • Data Management.

  • Change Management.

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Classes of Data:

  • "Structured" – predefine formats, for example data in relational databases).

  • "Unstructured" – varied native formats, for example web based and file-based content,

  • "Hybrid" – combination of above.

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Types of Tech Stacks:

  • Content Management Systems (CMS).

  • Customer Relationship Management (CRM).

  • Document Management Systems (DMS).

  • Electronic Document Management Systems (EDMS).

  • Electronic Document Record Management Systems (EDRMS).

  • Enterprise Content Management (ECM).

  • Enterprise Relationship Planning (ERP).

  • IT Service Management (ITSM).

  • Knowledge Management Systems (KMS).

  • Portals:

    • Intranet.

    • Internet.

    • Extranet.

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  • Microsoft 365:

    • SharePoint

    • Teams

    • OneDrive

  • Repstor

  • M-Files

  • AO Doc

  • G-Suite

  • Drupal

  • Atlassian:

    • Jira

    • Confluence)

  • OpenText / Documentum

  • Humming Bird

  • ServiceNow

  • BMC Remedy

  • Sales Force

  • Lotus Notes

  • Numerous Others

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Types of Solutions:

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© a bit of knowledge Ltd 2013 - 2025

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