What we do

The following are examples of typical IT & Digital related activities, deliverables and outcomes:

The support of document, content, matter and record management across the organisation.
Coordinate and maintain the relevancy of the entities collective knowledge i.e. file based, web based and data based content (where relevant within various levels of workflow complexity) used by different audiences,
Adherence to various internal considerations (Corporate/Operational/Legal standards, policies and guidelines) taking into account various external legislative considerations (Legal compliance ref GDPR/Data Privacy, usage, retention schedules and data classifications).

Collaboration:

The support and improvement of collaboration and cooperation across the enterprise, function, department and/or team to share and transfer expertise (both tacit & explicit) using best practices in Change Management.
Using a variety of functionality and approaches, disparate groups of users look to engage in a mutually beneficial exchange of knowledge to assist them in their daily activities.
Deliver improved collaboration via the use of the productivity suite (MS Office, O365 and G Suite) and other specialist applications, promotion of Communities of Practices and Business Networks via portals, talk boards, message boards, wikis and inter/intra/extra-net developments.

Business Support:

The support of internal and/or external customers via help desks, service desks and call centres (preferably following best practices in ITIL and associated concepts such as "KCS - Knowledge Centred Support") using an ITSM solution, for example ServiceNow or BMC Remedy.
1st , 2nd and 3rd line/level support workers make use of formal version controlled Knowledge Articles sourced from a common accessible Knowledge Base (adhering to internal / external regulatory policies, standards, guidelines and local work instructions).
Users/customers require access to Knowledge Articles to enable "self help" and resolve issues and problems, to reduce the instances of escalation to support workers (positively impacting ticket traffic and call volumes).

Data Management:

Project Management of Data work streams, related to:
- Data Governance & Data Safeguarding (specialising in "unstructured data" & working closely with "structured" data SMEs).
- Data Remediation (cleansing, deduping, organising and where needed "migrating data" - which is fit for purpose).
- Data Sources (Structured / Unstructured / Hybrid).
- Data Migration (Source to Target; ETL vs pipeline; on-prem to online i.e. Azure instances/subscriptions).
- Data Reporting, Analytics, Dashboards & Statistics ("rules" based on data vs "predictive" based on behaviour).
- Data Development (analysis, design, implementation, deployment and maintenance of data solutions ).
Provision of data testing strategy, plan and scripts to meet a pre-defined success criteria, resolving problems by providing fixes and/or temporary workarounds.
Establishing data solution IT support and training for migrated users (scalable, flexible and fit for purpose) during roll-outs and/or prolonged periods of change.